Privacy Policy — Engagent

Engagent ("Engagent," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit engagent.ai and related properties (the "Site") or use our services. By using the Site, you agree to this Policy.

Information We Collect

We collect the following categories of personal information:

Identifiers such as name, email address, company, and IP address
Commercial information such as services you've inquired about
Internet activity, including cookies, pages visited, and usage data
Information you voluntarily submit through forms or demos

How We Use Information

Operate, maintain, and improve the Site and our services
Respond to inquiries and provide requested information
Send marketing communications (you may opt out at any time)
Analyze trends, usage, and performance
Comply with legal obligations and protect our rights

Cookies & Third-Party Data Partners

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses.

Analytics and Cookies

We may use analytics tools and scheduling services to understand how visitors use the Site and to follow up on inquiries. These tools may set cookies and collect usage data such as pages viewed, device information, and approximate location. We do not sell this data.

You can opt out of Google Analytics by installing Google's opt-out browser add-on, or by blocking cookies in your browser settings.

Sharing of Information

We may share information with service providers who perform services on our behalf (e.g., hosting, analytics, email delivery), with affiliates, in connection with a business transaction, or when required by law. We do not sell personal information for monetary consideration.

Your California Privacy Rights (CCPA/CalOPPA)

California residents have the right to request access to, deletion of, and correction of personal information we hold about them, and to opt out of certain sharing for cross-context behavioral advertising. We will not discriminate against you for exercising these rights. To submit a request, contact us using the details below.

Data Retention & Security

We retain personal information only as long as needed for the purposes described above or as required by law. We use reasonable administrative, technical, and physical safeguards to protect personal information, though no method of transmission over the internet is fully secure.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children.

Anti-Spam & Unsolicited Messaging Policy

Engagent strictly complies with the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and all other applicable laws governing commercial electronic messages. We maintain rigorous compliance standards and enforce them across all employees, contractors, affiliates, partners, resellers, customers, and any third party acting on our behalf.

All outbound communications sent by or on behalf of Engagent include accurate sender identification, a clear and truthful subject line, and a functioning opt-out mechanism. We honor opt-out requests promptly and maintain suppression lists in accordance with legal requirements. We do not use false or misleading header information, deceptive subject lines, or disguised sender identities.

All messaging is sent only to recipients in compliance with applicable consent requirements, and we work with partners and vendors who adhere to the same standards. Violations of these compliance requirements will result in immediate termination of the responsible relationship and may be reported to the appropriate regulatory authorities.

To report a non-compliant message or to update your preferences, please .

Policy Updates

We may update this Policy from time to time. We will post the revised version with an updated "Last updated" date.

Contact Us

For privacy inquiries or to exercise your rights, please .